School bus emergency procedure: what to do when SOS is raised
An SOS alert from the bus reaches the school transport team with the bus’s live location.
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Fast response when it matters
In an emergency, every minute counts. When an SOS alert is raised from the bus, the Smart Bus platform notifies the school transport team with the bus location, so they can call the driver, the attendant or emergency services.
SOS alert
Simple for the driver or attendant to trigger.
Live location
The alert shows where the bus is.
Escalation
Alerts go to the contacts set by the school.
Alert log
Every alert is logged for review.
Train, test, repeat
We recommend regular drills so drivers and attendants know exactly what to do. Our team can help set up a simple test routine.
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Frequently asked questions
Where is the SOS alert triggered from?
It is usually within easy reach of the driver or attendant. The exact placement is decided during installation.
Who receives the SOS alert?
The contacts set by the school, typically the transport head and administration team.
How is the SOS alert triggered?
Options depend on the device setup chosen for your buses. Our team will explain what fits your fleet.